Milo App Terms of Service

Effective from: 31 May 2026

§1. General provisions

1. These Terms of Service ("Terms") set out the rules for using Milo App, an application for pet owners and caregivers, available at app.miloapp.pet, in its web, mobile or PWA version, referred to as the "App".

2. The Service Provider is:

Corvino Marta Todek
ul. Jugosłowiańska 76A
51-112 Wrocław, Poland
NIP (Tax ID): 8951810286
EU VAT: PL8951810286
REGON (Business Registry No.): 383117426
e-mail: hello@miloapp.pet

operating under the brand "Milo App", referred to as "Milo" or the "Service Provider".

3. The Terms are made available free of charge before the conclusion of the agreement in a manner allowing them to be saved, reproduced and stored.

4. Creating an account requires reading and accepting the Terms.

5. Milo is a tool for organising the care of an animal.

6. Milo is not a veterinary practice or clinic, does not provide veterinary services, does not make diagnoses, does not select treatment, does not issue prescriptions, and is not an emergency system or a guaranteed alarm system.

§2. Definitions

1. User – a natural person using the App.

2. Profile Owner – a User who has created an animal profile or holds rights to manage it.

3. Invited Caregiver – a person to whom the Profile Owner has shared certain animal data in order to support care.

4. Active Profile – an animal profile remaining in the active part of the account and counted towards the limit applicable to a given plan.

5. Memories – a part of the App intended to preserve the profile of an animal that the User no longer actively cares for, in particular a deceased animal. A profile placed in Memories is not an Active Profile and is not counted towards the Active Profile limit.

6. MiloApp Standard – a free plan allowing the use of the App's basic functions and the maintenance of a maximum of two Active Profiles.

7. MiloApp Premium – a paid subscription plan providing extended functions specified in the Price List, including data and report export.

8. Premium Welcome Period – a one-time, free three-month access to Premium features, requiring no card details and not automatically converting into a paid subscription.

9. Price List – current information on the plans, their features, prices, currencies, taxes and billing periods, available in the App or on Milo's website before purchase.

10. Stripe – an external payment infrastructure operator handling payments for MiloApp Premium.

11. User Content – data, documents, photos, notes, schedules and other materials entered into the App.

12. Consumer – a person entering into an agreement with Milo not directly related to their business or professional activity.

13. Entrepreneur with consumer rights – a natural person entering into an agreement related to their business activity, where the agreement is not of a professional nature for that person.

§3. Technical requirements

1. Using the App requires:

a) a device with internet access;
b) an up-to-date version of a supported browser;
c) JavaScript enabled and sufficient memory to maintain a session;
d) an active e-mail address or an available Google or Apple account;
e) for push notifications – a compatible device, a supported browser or system, and the relevant permissions.

2. Older or unsupported versions of systems and browsers may cause functional limitations.

3. The User bears the cost of internet access under their agreement with their provider.

4. The User should protect their device, e-mail account and login credentials from unauthorised access.

§4. Account and conclusion of the agreement

1. The agreement to use the App is concluded at the moment an account is successfully created after accepting the Terms.

2. An account can be created using an e-mail address or an available external login provider.

3. The User undertakes to:

a) provide true and current data;
b) protect their login credentials;
c) not share the account with unauthorised persons;
d) promptly report any suspicion of account takeover;
e) use the App lawfully and in accordance with its purpose.

4. The account is individual in nature.

5. Milo may apply additional verification where necessary for the security of the account or data.

§5. Features of the App

1. Depending on the plan, the App may allow, among other things:

a) creating animal profiles;
b) saving identification and care information;
c) keeping a digital health record;
d) recording vaccinations, deworming, visits, tests and documents;
e) creating schedules for medication, feeding and other activities;
f) keeping a calendar;
g) receiving reminders;
h) marking activities as done, skipped or pending;
i) inviting other caregivers;
j) storing profiles in Memories;
k) using educational materials;
l) in the Premium plan – generating and downloading reports and data exports;
m) using other features described in the App.

2. MiloApp Standard covers a maximum of two Active Profiles.

3. Profiles moved to Memories do not count towards the limit of two Active Profiles.

4. Moving a profile to Memories may limit the ability to use ongoing schedules, reminders and other features intended for active care.

5. The detailed scope of Standard and Premium is presented in the Price List.

6. Not every feature must be available in every country, language, system or device.

§6. Animal data

1. The User enters data independently and is responsible for its accuracy, completeness and currency.

2. Milo does not automatically verify:

a) ownership rights to the animal;
b) the truthfulness of the entered information;
c) the authenticity of documents;
d) the currency of veterinary recommendations;
e) the correctness of medication names, doses and dates;
f) whether an activity was actually performed.

3. The User may not enter a third party's data without appropriate authorisation or legal basis.

4. The App does not replace original veterinary documentation.

5. The User should keep independent copies of particularly important documents.

§7. Invited caregivers

1. The Profile Owner may share selected data with a trusted person caring for the animal.

2. The Owner is responsible for choosing the person, the scope of access and its revocation.

3. The Invited Caregiver may use the data solely in connection with actual care.

4. The Invited Caregiver may not:

a) pass on the data to unauthorised persons;
b) use the data for marketing or sale;
c) knowingly enter false statuses;
d) make health decisions based solely on data from the App.

5. Milo is not a party to any agreement or arrangement between the owner and the invited caregiver.

§8. No veterinary services

1. Information available in Milo is organisational, informational or educational in nature and does not constitute a diagnosis, a prescription, veterinary advice or an individual treatment recommendation.

2. Materials concerning symptoms, diseases, first aid, toxins, nutrition, supplements and medication do not replace a consultation with a veterinarian.

3. Milo does not examine the animal and does not know all the circumstances that may affect its health.

4. The User should not delay contacting a veterinarian because of information displayed in the App.

5. If there is a suspected threat to the animal's health or life, a veterinarian or the nearest facility should be contacted immediately.

6. In the event of a conflict between information from the App and a current veterinarian's recommendation, the veterinarian's recommendation prevails.

7. Milo is not liable for the User's independent health decisions made without a veterinary consultation, except for liability that the law does not permit to be excluded.

§9. Medication and confirming activities

1. The medication schedule serves solely to organise information entered by the User.

2. Milo does not prescribe medication, does not select doses, does not check interactions and does not confirm the correctness of treatment.

3. Before administering medication, the person providing care should independently verify:

a) the correct animal;
b) the name of the preparation;
c) the dose and method of administration;
d) the correct time;
e) the current veterinarian's recommendation;
f) whether the medication has not already been given by another person.

4. A status such as "given", "done", "skipped", "pending" or similar is a record made by the user or the result of their action in the system. It is not an objective or medical confirmation that the activity was performed.

5. Milo cannot physically verify whether medication was administered, whether the correct dose was used, or whether the animal actually took the preparation.

6. People jointly providing care should also use an agreed method of communication independent of the App, especially where a mistake could cause a double dose or a missed dose.

7. In the event of conflicting statuses, uncertainty or a lack of current instructions, the User should not guess. They should contact the person responsible for care or a veterinarian.

8. Milo is not liable for the consequences of:

a) an incorrectly entered name, dose or date;
b) an outdated schedule;
c) an incorrectly marked status;
d) a double dose or a missed dose;
e) actions of another person with access to the profile;
f) relying solely on the App without independent verification;

subject to liability that cannot be excluded.

§10. Notifications

1. Push notifications, e-mails and messages in the App are of an auxiliary nature only.

2. Milo is not a guaranteed alarm system. A notification does not replace independent organisation of care.

3. Delivery of a notification depends, among other things, on:

a) the internet connection;
b) the device's operation;
c) the operating system and browser;
d) the permissions granted;
e) battery-saving settings, focus mode or "do not disturb";
f) the operation of Apple, Google and other providers' services;
g) the app's operation in the background;
h) the currency of the session and data synchronisation;
i) the availability of the technical infrastructure.

4. Milo does not guarantee:

a) delivery of every notification;
b) delivery at a precisely indicated time;
c) display on all devices;
d) the absence of duplicates;
e) the correct order;
f) that a notification matches the actual performance of an activity.

5. A notification may be delayed, duplicated, hidden, undelivered or based on outdated data.

6. The absence of, or an error in, a notification does not release the person providing care from the duty to check the schedule and perform the correct activity.

7. For medication, urgent visits and activities significant for the animal's health, the User should not base care solely on a single notification.

8. The User should regularly check the schedule directly in the App and apply additional safeguards for high-risk activities.

9. Milo is not liable for the consequences of the absence, delay, duplication or incorrect display of a notification where the cause remains beyond Milo's reasonable control or results from settings, the device, external services, incorrect data or a lack of independent verification, subject to liability that cannot be excluded by law.

§11. Reports and Premium data export

1. Generating reports and exporting data is a MiloApp Premium feature, unless expressly stated otherwise for a specific feature.

2. Before generating a report, the User may choose:

a) a full export of the available data; or
b) an export of data from a selected date range.

3. A report is prepared on the basis of the data available in the App at the time of generation.

4. Milo does not guarantee the completeness of a report if data has not been entered, has been deleted, has not synchronised, or is located outside the App.

5. Before providing a report to a veterinarian or another person, the User should check its completeness, correctness and date range.

6. A report is not documentation issued by a veterinarian and does not replace original results, prescriptions or recommendations.

7. The User is responsible for choosing the recipient of the report and for the lawfulness of sharing it.

§12. User Content

1. The User retains the rights to their content.

2. The User enables Milo to technically store, copy, convert and display content solely to the extent necessary to provide the service, ensure security and fulfil legal obligations.

3. It is prohibited to enter content that is:

a) unlawful;
b) infringing the rights of third parties;
c) containing malicious software;
d) used for fraud or impersonation;
e) infringing privacy or confidentiality.

4. Milo may restrict access to content or an account where required for security, by law, or to protect other users.

§13. MiloApp Standard, Premium and the welcome period

1. MiloApp Standard is free and allows the maintenance of a maximum of two Active Profiles.

2. Profiles placed in Memories do not count towards the limit of Active Profiles.

3. MiloApp Premium provides the features indicated in the Price List, including data and report export.

4. A new account receives a one-time, three-month Premium Welcome Period, unless more favourable terms were expressly indicated before registration.

5. The Welcome Period:

a) is free of charge;
b) does not require providing a payment card;
c) does not automatically trigger a paid subscription;
d) does not create an obligation to purchase Premium;
e) is available once per User.

6. After the Welcome Period ends, the account automatically switches to MiloApp Standard, unless the User independently purchases a paid subscription.

7. The end of Premium does not automatically delete data. However, access to Premium features, including export, may be restricted.

8. If, at the time of switching to MiloApp Standard, the account contains more than two Active Profiles, the two oldest Active Profiles automatically remain active, while the remaining Active Profiles are automatically restricted. This restriction does not delete data or automatically move the profile to Memories. The User may then independently decide which profiles to keep active, in particular by manually moving selected profiles to Memories, deleting them, or reactivating MiloApp Premium, in accordance with the features available in the App.

§14. Price List, Stripe payments and subscription

1. MiloApp Premium is available in a monthly and an annual variant.

2. The current gross price, currency, taxes, scope of features and billing period are displayed in the Price List and directly before the payment is confirmed.

3. Prices may vary depending on the country, currency, taxes and market.

4. Payments are technically handled by Stripe.

5. Milo does not store the full card number or security code. Payment instrument data is processed by Stripe in accordance with that operator's rules.

6. The fee is charged in advance for the selected monthly or annual period.

7. A paid subscription renews automatically for successive billing periods until cancelled.

8. Before purchase, the User receives information about automatic renewal and the date or method of determining the next payment.

9. The User may manage the subscription and payment method through a feature available in the App or the Stripe customer portal.

10. Cancelling the subscription disables the next renewal. Premium access remains active until the end of the paid period, unless special rules on statutory withdrawal or an agreed refund apply.

11. Removing the app from a device, logging out, or ceasing to use it does not constitute cancellation of the subscription.

12. In the event of a failed payment, Stripe or Milo may retry charging the fee, request a change of payment method, or temporarily restrict Premium.

13. Milo is not liable for a bank's refusal of authorisation, insufficient funds, a blocked payment instrument, or an operator failure beyond Milo's reasonable control.

§15. Withdrawal, service conformity and refunds

1. Consumers and Entrepreneurs with consumer rights are entitled to the rights arising from mandatory provisions of law, including the right of withdrawal, where applicable.

2. Information on the manner, time limit and consequences of withdrawal is presented in the purchase process or in separate consumer information.

3. The provisions of the Terms do not limit the statutory rights related to the non-conformity of a digital service with the agreement.

4. Not using Premium during an active period does not, in itself, constitute grounds for a refund, subject to the User's statutory rights.

§16. Availability of the App

1. Milo exercises due care to ensure the App functions correctly, but does not guarantee uninterrupted and entirely error-free availability.

2. Interruptions may result from updates, maintenance, failures, cyberattacks, external services, force majeure, or the need to protect data.

3. The App should not be the sole place where information is stored, the loss of which could endanger the animal's health or cause serious harm.

§17. Liability

1. Milo is liable for the performance of its own service on the terms arising from law.

2. The Terms do not exclude liability that cannot be excluded, in particular for damage caused intentionally.

3. Subject to paragraphs 1–2, Milo is not liable for the consequences of:

a) false or outdated data;
b) actions of the owner, caregiver, hotel, pet sitter, veterinarian or another person;
c) sharing the account with an unauthorised person;
d) failing to secure a device;
e) relying solely on a notification;
f) use inconsistent with the intended purpose;
g) failures of external services beyond Milo's control;
h) a veterinary decision made without consulting a veterinarian.

§18. Complaints

1. Complaints may be submitted to hello@miloapp.pet. The address support@miloapp.pet is an auxiliary alias and does not replace the main contact address.

2. A complaint should, where possible, include the account e-mail address, a description of the problem, the date of the event, the device, and the expected resolution.

3. Milo handles a complaint within 14 days of receipt.

4. The complaint procedure does not limit the User's statutory rights.

§19. Account deletion

1. The User may delete their account in the App or send a request to hello@miloapp.pet.

2. Before deleting the account, the User should download any data they wish to keep.

3. Deleting the account does not replace cancelling the subscription, unless the App explicitly confirms that both actions have been performed.

4. Milo may restrict access in the event of a serious breach of the Terms, unlawful content, a security threat, fraud, or a legal obligation.

5. Data after account deletion is processed in accordance with the Privacy Policy, backup rules, and legal obligations.

§20. Changes to the Terms

1. Milo may amend the Terms due to changes in law, features, technology, security, providers, plans or payment methods.

2. Changes are not retroactive.

3. The User will be informed of material changes with appropriate advance notice by e-mail, through the App, or another durable medium, where required.

4. A change to the Price List does not affect the price of an already paid Premium period.

§21. Personal data

1. The rules for processing data are set out in the Milo App Privacy Policy.

2. The Profile Owner is responsible for having a legal basis to enter other persons' data.

3. Before sending an invitation, the User should check the scope of data shared with the caregiver.

§22. Final provisions

1. Polish law applies to the Terms, subject to mandatory consumer rights applicable at the consumer's place of habitual residence.

2. The invalidity of a single provision does not render the entire Terms invalid.

3. The current version of the Terms is available in the App and on Milo's website.